10 Steps to Improve Your Customer Service on Social Media

Are you looking for ways to improve your social media customer service? Want to understand why brands ignoring customers on social media are asking for trouble?

Provide Support share the social media customer service stats you need to know in this infographic.

They break things down as follows:

  • Consumer platforms of choice for customer service
  • The state of social customer care
  • Wait time expectations vs brand response time
  • The cost of being stunned on social
  • How people feel when a brand reaches out on social
  • How to improve your social media customer service

Check out the infographic for more detail.

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Jon Tewes
Jon Tewes
Jon is the founder and owner of DesignBy2s. He believes that helping small businesses with web design here in Lincoln Nebraska is about more than just building a website. It's about building a relationship with the business and striving to provide the best return on their investment.